A week ago everything was fine. As of 2026/02/15 whenever I launch a song, it is stuck on a never ending loading spiral. This is on Apple TV. I have uninstalled and reinstalled, updated and so on. The worst thing is that when you try to contact support you are led through a series of websites until finally you are not allowed to actually email support instead you can only search for an answer. I’ll give it a day but seems like I have wasted my money. Shame on UBISOFT. A company with absolute terrible support. Don’t purchase any of their games if you may need support as it is nonexistent. Edit: I finally found out that if you tap the 👎 at the bottom of the help page, you can finally contact support directly. After 48 hours they were able to fix the problem. It should be easier to do directly from the game with one click of a button, though as it seems like something that could happen again. It is bothersome to type out the DCID.

コインを使わずしたい

私は昔からジャストダンスが大好きで、このアプリを入れて踊ってみようと思いました。しかし、コーチが出てこないというバグが発生しました。踊るのには難しいです。それから、曲が終わっても得点発表の画面に移りません。とてもショックです。この２つのバグを直してくれれば幸いです。

とっても良いですね。運動にもなって楽しくやっています☺️

Smartphones have become huge. It's heavy and dangerous to shake. I dropped it and it broke. Also, because my right hand is heavy, only my right shoulder hurts. I wanted to dance, but I took a break from dancing for a while. With Apple Watch, I can enjoy dancing without danger or pain.

スマホがロード中のまま曲が始まってしまい、遊べないままコインが消えます。何年も前から定期的にチャレンジしてるけどこのバグが多すぎて使えなくて本当に悲しいです。

一年で課金してますが、ある時から無課金状態に戻ってしまうバグがあり、アプリ消して最DL数度試しても直らない。泣く泣く放置。どうしたらいいの？ ゲーム自体は楽しいですが遊べないんじゃどうしようもないです。

Four out of five times I try a dance, I get a very annoying bug where multiple tracks of the song start playing, layered over one another and out of sync. It's mostly impossible to finish a dance like this. It happens if my phone somehow disconnects (which is very easy to do), or when anyone else joins or leaves in "play versus others around the world" mode. No way to restart or fix it without spending more coins. I love Just Dance but there's no way I'm spending money when it bugs out so frequently and wastes coins.

久々にやろうと起動。曲が始まった途端、スマホがロード中で動かず。結局、スマホはロード中のまま曲が終わりゼロ点。何コレ。選曲する時は、サクサク動いてたスマホ。何コレ、バグ？？

1週間前までできてたのに、今日やるとどの曲でも途中で動画と歌が止まってしまう。再起動しても同じなのでアプリの問題だと思う。直してほしい