I believe there may be a tracking/scoring issue with “New Rules” in Just Dance NOW. Certain moves consistently receive incorrect scoring, and I have been unable to fix the issue regardless of how I perform them. I have already tested: * Different display devices: TV, tablet, and projector * Performing the moves earlier and later * Performing the moves faster and slower * Using stronger and softer movements * Changing the way I hold and move my phone The problem remains consistent across all of these tests. What makes this particularly strange is that some parts of the choreography track normally, while certain specific moves appear to require extremely different timing to receive a Perfect. This does not behave like normal display latency, because changing the display device does not affect it. I regularly achieve Megastar scores and high scores on other songs in Just Dance NOW, including Extreme routines, so this appears to be specific to New Rules rather than a general tracking problem with my gameplay. I have also seen another player achieve approximately 12,600 points on this song in Just Dance NOW, so it appears that high scores are possible. I cannot understand why the tracking behaves so differently in my case. Could you please investigate whether there is a tracking issue affecting this song on certain devices, OS versions, or configurations? I would be happy to provide a screen recording, device information, app version, or examples of the specific moves that consistently fail if needed.

目標を達成して、XPがもらえたはずなのに、全然増えない。せっかくやる気出してやったのに、冷めてしまう。 サポートにメッセージを送ったが、何も連絡が来ない。 しまいには、サーバーに接続できませんと表示。Wi-Fiもモバイル通信も試したがどちらもダメ。

A week ago everything was fine. As of 2026/02/15 whenever I launch a song, it is stuck on a never ending loading spiral. This is on Apple TV. I have uninstalled and reinstalled, updated and so on. The worst thing is that when you try to contact support you are led through a series of websites until finally you are not allowed to actually email support instead you can only search for an answer. I’ll give it a day but seems like I have wasted my money. Shame on UBISOFT. A company with absolute terrible support. Don’t purchase any of their games if you may need support as it is nonexistent. Edit: I finally found out that if you tap the 👎 at the bottom of the help page, you can finally contact support directly. After 48 hours they were able to fix the problem. It should be easier to do directly from the game with one click of a button, though as it seems like something that could happen again. It is bothersome to type out the DCID.